Shipping
Shipping in the UK
Our shipping charges are based upon the weight of the package or product ordered.
Packages less than 1kg are £6.90 (royal mail signed for)
Packages greater than 1kg are £10.75 (DPD next day)
We do our best to ship all expedited orders that are received before 1pm GMT same day they are placed (some exceptions may apply). Orders for expedited shipping that are placed after 1pm GMT will be sent out on the next working day. Opening hours are 9am to 5pm, Monday to Friday.
Tracking Information
You will receive an email with tracking information for DPD shipments when your order ships. The tracking information email will come from Crystal Galleries. Please check your spam folder or junk folder if you haven't received the tracking email within one business day of placing your order.
Shipping Internationally
We only deliver to UK addresses, however we have partners in both the USA and in Europe who can fulfil orders in these countries.
For Ordering in the USA please follow this link.
For Ordering in the European zone please follow this link.
Transfer of Title
Title to products shall pass to Purchaser upon Seller’s delivery of said products to a carrier at SHIPPING POINT. Such carrier shall be deemed to be acting for Purchaser and the merchandise will be thereafter at Purchaser’s risk.
Claims for Loss or Damage in Transit
Purchaser is responsible for inspection of merchandise on receipt from carrier. Loss or damage in transit should be noted on the freight bill and a claim filed by Purchaser against the carrier. Should the Purchaser find concealed loss or damage, he should immediately contact the carrier and initiate a claim procedure. Loss or damage of product does not alleviate Purchaser of payment terms obligation.
Returns
Limited Warranty
Crystal Galleries Ltd, the UK distributor for Ikonart®, guarantees its products are free from defects and will replace, without charge, any material shown to our satisfaction to be defective at the time of sale. We must be notified within 30 days of purchase of any defects. Materials are sold with the understanding that purchasers will independently determine the suitability of the materials for their purposes.
Returns Policy
All returned products must be pre-approved by Crystal Galleries. please contact us prior to returning the product.
Non-defective products must be returned up to 30 days of invoice date and will be charged a 20% restocking fee. Order returns will not be accepted past 30 days after the invoice date.
All products shipped back to Crystal Galleries Ltd must be reasonably packaged. Products that were erroneously shipped or defective will not incur service or shipping charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.